Frequently Asked Questions
Useful answers for planning with SUYU.
The details that help international guests understand how our service works.
01Do you provide guides and drivers?
Yes. SUYU coordinates professional local drivers and English-speaking guides through our trusted network.
02Will the same team support us throughout the trip?
We arrange consistent local support whenever possible, with one SUYU contact overseeing your journey.
03Are you a travel agency?
SUYU provides private travel planning, concierge support, and local coordination services. Where regulated services are required, we work with qualified partners.
04Can you support families and older travelers?
Yes. We adapt pacing, transportation, accommodation, dining, and activities to the needs of each traveler.
05What does health concierge support include?
We can assist with appointment coordination, communication, translation, accommodation, transportation, and wellness planning. We do not provide medical advice or treatment.
06How far in advance should we contact you?
Four to eight weeks is ideal for a private journey. Health-related or peak-season requests may benefit from more time, but we will always assess what is practical.
07Can you help outside Chengdu?
Yes. We are based in Chengdu and coordinate private experiences and trusted local support across China.
08Which languages do you support?
We provide clear English and Chinese communication, with additional language support coordinated when available.
Have a more specific question?
Tell us what you are planning and we will give you a direct, practical answer.
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